Excellent customer service that will add value and Increase our CSATs

The challenge for our client, a multinational e-commerce marketplace:

“We are looking for a partner who will provide excellent customer service and support us with doubling the customer satisfaction as well as add value to our business”

  • invires icon cases servicesServices

    Customer service

    Member to member mediation

  • Order management

  • Complaint management

  • invires icon cases location clientLocation client:

    San Jose, California

  • invires icon cases location teamLocation team:


  • invires icon cases segmentsSegment:


  • invires icon cases solutionOur solution

  • The customer is our main focus.

  • We employ the best talents to provide first class customer service

  • Service hours: Monday to Sunday 8:00 am – 22:00 pm 365 days per year

  • invires icon cases countriesCountries covered:


  • invires icon cases skillsEmployee skills:

  • High customer service experience

  • Excellent communication and active listening skills

  • Strong system knowledge

  • invires icon cases KPIsKPIs

  • C-SAT goal 85%

  • Service specialist satisfaction 92%

  • Service level Telephone /e-mail - 80/20

  • invires icon cases highlightsHighlights

    • Our service specialists have a very strong understanding of the customers’ needs

    • Flexible and creative problem-solving skills

    • Excellent relationship with our client

    • Reduced absenteeism rates



Offering first class customer service is our passion, that’s how we keep all customers happy and satisfied

Why Invires?

Get to know the innovative concept behind INVIRES.

Contact us


Tullnaustraße 20
90402 Nuremberg

Phone | +49 911 9339 2060
E-mail |
Jobs |

Trade register | Local court Nuremberg HRB 34236
Managing Director | Thomas Soria-Galvarro


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