EXCELLENT CUSTOMER SERVICE THAT WILL ADD VALUE AND INCREASE OUR CSATS
The challenge for our client, a multinational e-commerce marketplace:
“We are looking for an outsourcing partner who will provide excellent customer service and support us with doubling the customer satisfaction as well as add value to our business”
LOOKING TO IMPROVE YOUR CUSTOMER SERVICE?
Our innovative outsourcing concept provides the necessary support.
Member to member mediation
San Jose, California
The customer is our main focus.
We employ the best talents to provide first class customer service
Service hours: Monday to Sunday 8:00 am – 22:00 pm 365 days per year
High customer service experience
Excellent communication and active listening skills
Strong system knowledge
C-SAT goal 85%
Service specialist satisfaction 92%
Service level Telephone /e-mail - 80/20
Our service specialists have a very strong understanding of the customers’ needs
Flexible and creative problem-solving skills
Excellent relationship with our client
Reduced absenteeism rates